Shipping policy
Last updated on 23/07/24
Processing time
Orders are typically processed within 2 business days (excluding weekends and holidays) after receiving your payment. Please allow additional days during peak seasons or promotional events.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping: 3 business days
Please note that these are estimated delivery times and are subject to availability of products and any delays experienced by the shipping carrier. We will communicate any significant delays to you.
Shipment confirmation and order tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will be active within 24 hours.
Customs, duties and taxes
Norman is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Norman is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Returns policy
Please refer to our returns and exchanges Policy for information on returning items.
International shipping
We currently ship to countries within the EU, and the USA. If you are located outside of these areas and would like to place an order, please contact us for shipping options.
Contact
If you have any questions about our shipping policy, please contact us at info@shopnorman.nl.